178-184 Woodward Street, Orange NSW 2800
02 6362 3066
reception@orianaorange.com
Policies and Conditions
Home > Policies and Conditions

Conditions Of Stay: your stay at the Oriana is subject to your acceptance of and compliance with all these policies and conditions and the applicable provisions of the Innkeepers Act 1968.

Reception: is open from 7:00 am until 9:00 pm Monday-Saturday, and 8:00 am until 8:00 pm on Sunday.

Payment: Full payment of accommodation is required on check-in, unless otherwise arranged with Management. We accept VISA, Mastercard and American Express. Payments made by American Express will incur a 3% surcharge.

Check-In: The person who has booked the room must show Photo ID upon check-in and permit us to photocopy it, the copy to be retained in our records until after check-out.

Check-Out: time is 10:00 am. Please make sure you return your room key to reception before departure. A late checkout can sometimes be arranged, but there may be an additional charge. If you need to check out before 7:00 am, make sure that you leave your key in the drop box outside reception.

Cancellations: Cancellations or changes made after 2:00 PM (property’s local time) the day prior to arrival or no-shows are subject to a hotel fee equal to the first night’s rate.

Parking: please park nose-in using the designated space outside your room. If you are in one of the Terrace (upstairs) rooms, you should use one of the marked spaces next to the pool.

Smoking: is not permitted in any room. If we discover that a guest has been smoking in a room, we will charge a $200 cleaning fee. There are ashtrays outside, all around the property. Please use them. And please do not put cigarette butts in the planters. If we see that a guest has been putting cigarette butts in the planter outside their room, we will charge a $20 cleaning fee.

Cooking: is not permitted in any room. If we discover that a guest has been cooking in a room, we will charge a $200 cleaning fee.

Pets: Assistance animals are always welcome. We have a couple of designated rooms in which guests can have their pets of any kind. Guests with animal allergies should tell us in advance so that they are not allocated those rooms.